FAQ's

Q: Why buy from DaleSSuperstore.com and not ebay?

If you check out our about us page you’ll see our customer bill of rights, we are not a faceless part outlet. Dale and the employees at DaleSSuperstore.com are Car and Truck crazy first. When I say crazy I mean crazy, if you stop by our shop you can see first hand. We have installed and tested most of the items we sell on our personally vehicles, and have been life long gear heads. That makes us knowledgable and capable of trouble shooting and recommending the best parts to Blow Black Smoke, Increase Performance, and create a unique ride. We are always a phone call or email away, and are happy to hear from you.

Q: Where are you located?

DaleSSuperstore.com is located in Bradenton FL, However we travel to 25 Car and Truck Swap meets, Auctions, 4wheel Jamborees, and Shows around the country. Check out our event schedule, we’ll probably be in your area and would like to meet you. If there is a good show you know about and think we should go let us know, we’ll drive almost anywhere for a good show.

Q: What makes Dale’s Billet Grilles Different from all the others?

Dale knows grilles, and he knows how to build great products. We have our grilles built to last as long as you own your vehicle and another then some. We use true aircraft grade billet aluminum that is welded together then powder coated, and we polish out the surface.

Q: If I didn’t find it on DaleSSuperstore.com, can you get it?

Yes, we try to be a one stop shop but sometimes there are items or one off custom jobs needed. Are staff knows Trucks and can find almost anything, we also have a in house fabrication shop capable of building almost anything. Feel Free to call us or email us at your convenience.

Q: Does DaleSSuperstore.com Stock Inventory?

Yes Dale’s stock a large inventory of Billet Grilles, Green Performance Filters, Recon unique truck lighting, Ground Force Suspension, Bully Dog, and Many more Truck Performance parts.

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Dales Super Store to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Dales Super Store brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Dales Super Store, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Dales Super Store offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Dales Super Store takes great pride in having you as a customer and we will ensure your privacy as a customer. Dales Super Store does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Dales Super Store seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Dales Super Store reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Dales Super Store, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@dalessuperstore.com.

We are confident that your visit to Dales Super Store is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-844-487-2787.


Shipping

Q: When will I receive my order?

While many orders will ship directly from our warehouse in Bradenton, FL, we do drop-ship from other suppliers. Most orders will leave within 3-4 business days after processing. Standard ground shipments will take 5-7 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments - when available - will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 10 business days.

Q: What will shipping cost?

Shipping is determined the carrier's calculations bases on the weight and or dimensions of the shipment. Note that non continental rates may require additional cost and you may need to contact us prior to ordering. Shipments to large or heavy for ground by be shipped via truck freight and will require a quote prior to processing.

Q: Shipping company delays

Shipping companies sometimes cause delays. You can contact use if a delay is unreasonable to discuss a replacement order.

Q: How do I get FREE GROUND shipping on my order?

Orders over $100 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii. Due to manufacturer's minimum advertised pricing (MAP) policies the following brands are excluded from the FREE shipping offer: Rough Country

Q: Do you ship to Canada and US Territories?

We are not shipping orders outside the 50 United States at this time.

Q: Causes for a shipping delay?

Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us is your package does not arrive as expected.

Q: Can you ship to Freight Forwarders?

No we do not.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of the USA?

Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.

Q: How will you ship my order?

We ship primarily through UPS, however, some shipments may be shipped by motor freight carriers. We reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska and Hawaii?

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time.

Q: Can my order be sent to multiple addresses?

Orders can only be sent to one address. Place separate orders for each shipping address.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I send an order to a country other than the United States?

Currently, we only ship to the 50 United States.

Q: Will there be delays during Thanksgiving and Christmas holidays

Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.

Q: Backordered items

We will contact you via email in case the product you ordered is on backorder. Other items on your order that are not on backorder we may ship items separately.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information match what is on the credit card billing statement

It is important that your address match the address used on your CC billing statement. We will call, email or use other ways to verify that the credit card holder authorized the purchase.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.