- How do I get FREE ground shipping on my order?
- How fast is my order processed?
- When will my order ship?
- When will I receive my order?
- How will you ship my order?
- What will shipping cost?
- What shipping options are available?
- Do you offer expedited shipping?
- Shipping Overweight Items
- Do you ship outside of the USA?
- Do you ship to Alaska and Hawaii?
- Shipping California Orders
- Do you ship to APO/FPO addresses?
- Can my order be sent to multiple addresses?
- Can you ship to Freight Forwarders?
- Billing address information match what is on the credit card billing statement
- Causes for a shipping delay?
- Shipping company delays
- Will there be delays during Thanksgiving and Christmas holidays
- Outgoing Shipping Costs
- Backordered items
- Undeliverable packages (orders returned to us)
Q: How do I get FREE ground shipping on my order?
Orders over $100 ship free! Items with FREE shipping will be shipped by the carrier of our choice to a single address within the continental United States. FREE shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.
Q: How fast is my order processed?
Under normal circumstances, orders received prior to 4:00PM eastern standard time are processed the same business day that they are received, orders received after 4:00PM will be processed the following business day. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays. Orders received on federally recognized holidays will be processed the following business day.
Q: When will my order ship?
All shipments leave Monday through Friday. Our team does our Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-2 business days. If there are any known delays, we will let you know as soon as possible.
Q: When will I receive my order?
While many orders will ship directly from our warehouse in Sarasota, FL, we do drop-ship from other suppliers. Most orders will leave within 1-2 business days after processing. Standard ground shipments will take 2-7 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments - when available - will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 10 business days.
Q: How will you ship my order?
We ship primarily through Fedex, however, some shipments may be shipped by motor freight carriers. We reserve the option to choose the best carrier available at the time of shipment.
Q: What will shipping cost?
FREE ground shipping is offered for all orders over $100 (continental U.S.). Shipping costs for orders under $100 or with requested expeditated shipping are determined by the carrier's calculations based on the weight and or dimensions of the shipment. Note that non-continental rates may require additional cost and you may need to contact us prior to ordering. Shipments to large or heavy for ground by be shipped via truck freight and will require a quote prior to processing.
Q: What shipping options are available?
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Q: Do you offer expedited shipping?
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Q: Shipping Overweight Items
Items that exceed carrier dimensions are subject to a flat-rate handling charge to offset the cost of freight delivery.
Q: Do you ship outside of the USA?
Currently we do ship to Canada, non-Continental US Territories, and Internationally. These locations are not covered under our free shipping program, and will need to be quoted prior. Also all duties, tariffs and other fees are the sole responsibility of the buyer.
Q: Do you ship to Alaska and Hawaii?
Yes. However, shipments to Alaska & Hawaii are excluded from our free shipping offers. The carrier rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-844-487-2787.
Q: Shipping California Orders
We respect and adhere to California's CARB Regulations and Proposition 65 Law. All orders with a California shipping address are verified against these regulations to ensure that the shipment and delivery of ordered items is consistent with California state law.
Q: Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO through our website at this time.
Q: Can my order be sent to multiple addresses?
Orders can only be sent to one address. Place separate orders for each shipping address.
Q: Billing address information match what is on the credit card billing statement
It is important that your address match the address used on your CC billing statement. We will call, email or use other ways to verify that the credit card holder authorized the purchase.
Q: Causes for a shipping delay?
Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us is your package does not arrive as expected.
Q: Shipping company delays
Shipping companies sometimes cause delays. You can contact use if a delay is unreasonable to discuss a replacement order.
Q: Will there be delays during Thanksgiving and Christmas holidays
Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.
Q: Outgoing Shipping Costs
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.
Q: Backordered items
We will contact you via email in case the product you ordered is on backorder. Other items on your order that are not on backorder we may ship items separately.
Q: Undeliverable packages (orders returned to us)
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.